Privacy Policy

Introduction

This Privacy Policy ("Policy") is published by bet10ribu ("we", "us", "our", "Platform") and applies to all personal data collected from individuals ("you", "User", "Data Subject") who register an account on, access, or otherwise interact with the bet10ribu platform located at https://bet10ribu.cam.

bet10ribu is committed to protecting the privacy and security of your personal information in accordance with applicable data protection principles under our international licensing framework. We process personal data transparently, for clearly specified and legitimate purposes, and in a manner that respects your rights as a data subject.

This Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the Platform. By registering an account with bet10ribu, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact information, location data, or online identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means bet10ribu, the entity that determines the purposes and means by which personal data is processed.
• "Data Processor" means any third-party organisation that processes personal data on behalf of bet10ribu under a contractual arrangement.
• "KYC Data" means identity and age verification documentation submitted by Users in compliance with Know Your Customer requirements, including government-issued identification and proof of address.
• "Sensitive Data" means special categories of personal data that warrant heightened protection, including financial account details, identification document numbers, and data relating to health or gambling behaviour patterns.
• "Cookie" means a small text file placed on a User's device by the Platform for purposes of session management, authentication, analytics, or responsible gambling monitoring.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their personal data for a stated purpose.

Data We Collect

bet10ribu collects personal data through multiple channels in the course of providing our services. The categories of personal data we collect are set out in the table below:

We do not collect special category personal data (such as racial or ethnic origin, religious beliefs, or health data) except where strictly necessary for responsible gambling monitoring purposes, and only with appropriate safeguards in place.

Legal Basis for Processing

bet10ribu processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and bet10ribu — specifically, the operation of your account, processing of deposits and withdrawals, and provision of betting and gaming services.
• Legal Obligation: Processing is necessary for compliance with applicable legal and regulatory obligations, including KYC identity verification, anti-money laundering (AML) screening, and age verification requirements under our international gaming licence.
• Legitimate Interests: Processing is necessary for the legitimate interests of bet10ribu, including fraud prevention, platform security, responsible gambling monitoring, and internal analytics to improve our services, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on consent as a legal basis — for example, for optional marketing communications — you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

How We Use Your Personal Data

bet10ribu uses the personal data we collect for the following specific purposes:

• Account Management: Creating, verifying, maintaining, and where necessary closing your bet10ribu account, including processing KYC documentation and managing account security settings.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen payment method, including DuitNow, FPX, Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, Hong Leong Bank, Visa, Mastercard, GrabPay, and supported cryptocurrency channels.
• Service Provision: Delivering sports betting, live casino, virtual sports, and all other platform services to which you have subscribed, including settlement of wagers and crediting of winnings.
• Regulatory Compliance: Fulfilling mandatory obligations under our licensing regime, including AML screening, sanctions checking, and reporting obligations to relevant licensing authorities where required.
• Responsible Gambling: Monitoring betting patterns and account activity to identify potential signs of problem gambling behaviour, administering self-exclusion and deposit limit tools, and where appropriate referring Users to support resources.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited activities on the Platform.
• Customer Support: Responding to enquiries, resolving complaints, and providing assistance with account, payment, and gameplay matters via live chat and email support.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve Platform features, user experience, and service reliability.
• Marketing Communications (Consent-Based): Sending promotional offers, bonus notifications, and event announcements to Users who have opted in to receive such communications. You may opt out at any time via account settings or by contacting our support team.

Data Sharing and Disclosure

bet10ribu does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with third parties only in the following limited and controlled circumstances:

• Payment Service Providers: We share financial data with payment processors and banking partners (including FPX network participants such as Maybank, CIMB, Public Bank, and Hong Leong Bank, and e-wallet providers) strictly to the extent necessary to process your deposit and withdrawal transactions.
• Identity Verification Providers: KYC documentation may be transmitted to third-party identity verification service providers who conduct document authentication and sanctions screening on our behalf under strict data processing agreements.
• Technology and Infrastructure Partners: We use cloud hosting and platform infrastructure providers who may process personal data on our behalf as data processors. All such providers are contractually bound to process data only as instructed and to maintain appropriate security standards.
• Regulatory and Law Enforcement Authorities: We may disclose personal data where required to do so by applicable law, court order, regulatory direction from our licensing authority, or a legitimate request from a competent law enforcement agency. We will use reasonable efforts to notify you of such disclosure unless prohibited by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the Platform's assets, your personal data may be transferred to the acquiring entity, provided that the acquiring entity agrees to process such data in accordance with this Policy.

Cookies and Tracking Technologies

bet10ribu uses cookies and similar tracking technologies on our Platform. The following types of cookies are used:

• Essential Cookies: Required for the Platform to function, including session authentication, security tokens, and load balancing. These cookies cannot be disabled without materially impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences, such as display language, selected odds format, and responsible gambling limit settings, to provide a more personalised experience on subsequent visits.
• Analytics Cookies: Used to collect anonymised and aggregated data about how Users interact with the Platform, including pages visited, navigation paths, and feature usage. This data is used solely for internal platform improvement purposes.
• Responsible Gambling Cookies: Used to track session duration and activity patterns in support of our responsible gambling monitoring programme. These cookies enable session time limit features and inactivity alerts.

We do not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the Platform. For full cookie management instructions, consult your browser's help documentation.

Data Retention

bet10ribu retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory requirements that mandate longer retention periods. The following retention principles apply:

• Active Account Data: Personal data associated with an active account is retained for the duration of the account's existence and is updated as necessary to maintain accuracy.
• Closed Account Data: Upon account closure, we retain KYC documentation, transaction records, and betting history for a minimum period of five (5) years from the date of closure, in compliance with applicable AML and licensing requirements.
• Self-Exclusion Records: Records of self-exclusion requests and responsible gambling interventions are retained for the full duration of the exclusion period plus a minimum of five (5) years thereafter to prevent circumvention.
• Support Communication Records: Customer support interactions are retained for a minimum of two (2) years from the date of the last interaction for quality assurance and dispute resolution purposes.
• Technical / Server Log Data: Server and session log data is retained for a maximum of twelve (12) months, after which it is deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction processes, such that it can no longer be associated with an identifiable individual.

Data Security

bet10ribu implements a comprehensive information security programme designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit AES encryption for all personal data stored at rest, including KYC documents, financial records, and account information.
• TLS 1.3 protocol encryption for all data transmitted between your device and the bet10ribu Platform.
• Multi-factor authentication (MFA) for all internal systems through which personal data is accessed by our staff.
• Role-based access controls ensuring that personal data is accessible only to personnel who require it for their specific operational function.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security professionals.
• Segregated data storage environments ensuring that player fund records are maintained separately from operational systems.
• Documented incident response procedures for detecting, containing, and reporting personal data breaches in compliance with applicable obligations.

Notwithstanding the above measures, no method of electronic storage or transmission over the internet can be guaranteed as completely secure. bet10ribu takes all reasonable precautions to protect your personal data but cannot provide an absolute guarantee of security.

International Data Transfers

bet10ribu operates under international licensing and may store and process your personal data in jurisdictions other than Malaysia. When your personal data is transferred outside of your country of residence, we take appropriate measures to ensure that it receives a level of protection consistent with the data protection principles set out in this Policy.

Such measures may include the use of standard contractual clauses with data processors, ensuring that recipient jurisdictions offer adequate data protection standards, or implementing other appropriate safeguards that provide equivalent protection to the data protection standards applicable under our licensing framework.

By using the bet10ribu Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia for the purposes described in this Policy.

Your Data Rights

As a User of bet10ribu, you hold the following rights in relation to your personal data. These rights may be subject to limitations where applicable legal obligations or other legitimate interests take precedence, but we will always seek to accommodate your requests to the fullest extent possible:

To exercise any of the above rights, please submit a written request to our support team at [email protected]. We will verify your identity before processing any data rights request and aim to respond within 30 calendar days of receipt. Where a request is complex or voluminous, we may extend this period by a further 30 days with notification to you.

Children and Minors

bet10ribu is strictly an adults-only platform. We do not knowingly collect or process personal data from any individual under the age of 21 years. Our registration process includes a mandatory age verification step, and all accounts are subject to KYC verification before withdrawal transactions are permitted.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds (where this is legally permissible and the funds have not been wagered).

If you have reason to believe that a minor is using the bet10ribu Platform, please notify us immediately at [email protected]. We take underage access extremely seriously and will act on all credible reports without delay.

Amendments to This Policy

bet10ribu reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. All updates will be posted on this page with a revised effective date.

In the event of a material change to this Policy — meaning a change that substantively affects your rights or the way we process your personal data — we will provide advance notice to affected Users via their registered email address or through a prominent in-platform notification, no less than 14 calendar days before the change takes effect.

Non-material changes, including editorial updates, typographical corrections, and clarifications that do not alter the substantive meaning of any provision, may be made without individual notification, though the effective date on this page will be updated to reflect the revision.

Your continued use of the bet10ribu Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or wish to exercise any of your data rights as described in Section 11, please contact bet10ribu's dedicated data privacy team using the details below:

For matters relating to your account's Terms of Service, please review our Terms & Conditions. For responsible gambling enquiries or self-exclusion requests, please visit our Responsible Gambling page where additional support resources are listed.